What is ApogeeDesk?
ApogeeDesk is cloud-based help desk and customer support ticketing software developed by ApogeeINVENT. It brings support requests, email conversations, attachments, priorities, and ticket statuses into a branded support portal.
Help Desk Software FAQ: Trial, Hosting & Customization
Answers about ApogeeDesk pricing, trial activation, email ticketing, hosting, branding, custom development, and special self-hosted licensing.
How much does it cost?
Business Basic is $49.95 per month with two agent seats. Unlimited is $99.95 per month with unlimited agent seats. Prices are in USD. Both include the branded portal and core ticketing workflow. Custom development is quoted separately.
When does the 14-day trial start?
Our team first reviews your request and prepares your workspace. Your 14 days begin when the trial account is activated. Submitting the form does not create an immediately available account.
Do I need a credit card, and what happens when the trial ends?
No credit card is required for the trial, and you can cancel anytime. You must choose to start a paid subscription to continue. The application displays subscription reminders after the trial; access may be suspended or terminated under the trial terms. Trial expiration alone does not authorize a charge.
Does the trial include email ticketing?
The trial can be configured to demonstrate web intake, agent replies, and the email workflow. Production email configuration is completed during onboarding. Tell us which email workflow you need to evaluate.
Is this hosted software?
Yes. The standard subscription is a hosted cloud service accessed through a web browser. Customers do not need to install and maintain the application on their own servers.
What branding is included?
The initial presentation covers the color palette, login experience, customer-facing splash page, and selected introductory copy. Share your business description, logo, and preferences so our team can prepare your trial.
Can we request new features or integrations?
Yes. We also provide custom software development. Additional features and integrations require an agreed scope, a separate negotiated contract, and pricing; they are not automatically included in a standard subscription.
Can we host the software ourselves?
Self-hosting is a special arrangement requiring a separate license, negotiated contract, and pricing. It is not included in either hosted subscription plan. Contact our team to discuss your requirements.
Are the example portals real customer endorsements?
Apogee Support and VehiclesNetwork Support are real deployments used by our own teams to support our products and services. They demonstrate the software in use; they are not independent customer testimonials or public agent-account demos.
Will every customer receive different software?
The same product foundation supports the standard ticketing workflow. Branding and configuration tailor the experience to each organization. Bespoke application changes require a separate agreement.
How can I evaluate the agent workspace?
Request a trial and explain your workflow. Your own trial lets you evaluate customer and agent experiences with sample tickets; the linked public support portals do not provide agent access or access to customer tickets.
Try your own branded support workspace.
14 days from activation. No credit card required. Reviewed and prepared by our team.
Request your free trial